FREQUENTLY ASKED QUESTIONS

We provide a range of luxury vehicles, including stretch limousines, executive sedans, SUVs, Sprinter vans, Partybuses, Minibuses and Motorcoaches. Each vehicle is equipped for comfort and style, perfect for any occasion.

Yes, we offer both hourly service and point-to-point transfers. Hourly service provides flexibility for multiple stops or waiting time, while point-to-point is ideal for direct transfers between locations.

Point-to-point pricing includes logistical considerations, such as ensuring a vehicle is available exclusively for your transfer, even if it’s a short ride. This guarantees timely, dedicated service. Hourly service, on the other hand, allows for multiple uses within a set time frame, spreading costs more evenly.

We accept payments via card, Zelle, direct deposit, cashap and venmo. A 25% deposit is typically required to confirm your reservation, and full payment is typically due a week before the service date unless otherwise stated.

Gratuities are not included unless specified. We leave gratuity at your discretion as a way to recognize exceptional service by our chauffeurs.

We recommend booking as soon as possible to ensure vehicle availability, especially during peak seasons or for specialty vehicles like limousines and Partybuses.

We strive to accommodate all requests based on availability. If the requested chauffeur is not available, we will send another one of our great chauffeurs as a replacement. Please let us know your preferences when booking.

Cancellations must be made at least 24 hours in advance for sedans and SUVs, and a week in advance for Sprinter vans and larger vehicles. Deposits are non refundable unless cancelled a month before. Cancellation policies may vary depending on the vehicle type and date of service. We are always flexible so if different terms are needed at the time of booking, just let us know and we will try to accommodate. 

Yes, we offer Meet & Greet services for airport pickups. Some vehicles are too large to park so a greeter may be needed which is an additional cost Our chauffeurs will meet you with a sign displaying your name or company for easy identification.

Absolutely! Additional stops can be arranged when booking. Do note additional fees do apply

Yes, we have vehicles that can accommodate groups of all sizes, from small parties to larger groups of 55 passengers.

Many of our vehicles are equipped with Wi-Fi, charging ports, and other premium amenities. Please inquire about specific features when booking.

We monitor flights to adjust pickup times accordingly. Waiting time fees may apply beyond the standard grace period (30 minutes for domestic flights, 60 minutes for international flights). We also offer the option for the chauffeur to arrive 15, 30, 45, 60 or 90 minutes after your flight lands to give you more time without paying extra. 

For cruises, we extend a 15 minute complimentary wait time. The latest most passengers come out is 9: 30 am to 10:00 am. 

Please provide details about the number of passengers and luggage during booking so we can recommend the best vehicle for your needs. For Minicoaches, chauffeur does need assistance with luggage from one abled member of the group. We also offer luggage handler services as well if this is not feasible for your party. 

Decorations and signage are allowed with prior approval. We can also offer signage as well. Just send us the logos or names you would like to have and we can have that ready for you. We offer a red carpet service, balloon package and our hour champagne bottle as well. Ask us for more information. 

For custom signage like window clings, please provide the dimensions and details in advance.

We recommend booking as soon as you can place a deposit. Sedans and SUV’s are unlikely to run out unless a special vent is occurring. For specialty vehicles such as Minicoaches, Limousines and Partybuses, we recommend booking as early as possible to ensure availability. 

Absolutely, we can provide car seats for an additional fee of $15.00 per car seat. We have infant, toddler and booster car seats we can assist with. 

We have specialty ADA Vans with a ramp that can seat up to one passenger in a wheelchair and 4 others comfortably. Our other vehicles are not wheelchair accessible if the passenger must remain in a wheelchair. 

Yes, we add a $15.00 fee for early morning or late night pick-ups. 

You are welcome to bring any beverages on board the vehicles. Food is not allowed and I you have an hourly service, the chauffeur can always stop anywhere you’d like to eat. 

Yes, all our vehicles will come stocked with mini water bottles in a cooler with ice, WIFI, chargers, hand sanitizers and napkins. 

Absolutely! If you book with us frequently, feel free to reach out, and we'd be happy to discuss possible discounts or customized packages for your corporate or group events. We value repeat clients and are always looking for ways to provide the best value!

Yes, all our chauffeurs are dressed in a black suit with a white shirt and blue tie as our standard uniform.